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Research warns that purely self-service purchases are more likely to lead to buyer regret! At the same time, Gartner’s latest survey finds that 61% of B2B buyers prefer a rep-free buying experience, implying that a hybrid approach is the winner. What from the CASH framework of Communication, Alignment, Systems, and Honesty can help us address this topic? Focus on Communication. Make it crystal clear which questions your content answers and exactly when a helpful human will step in. Clear,...
AI is changing how customers find you. Here’s how to stay visible and protected. Hey Reader, Worried your Marketing isn’t keeping up with AI-powered search? If you’re not sure your content is visible or private enough, this episode is essential. Christopher Penn, co-founder at Trust Insights and AI authority, explains what’s really changing with AI search, how to protect sensitive data, and why most companies are missing crucial opportunities. Forget the AI panic and guesswork. Get clear,...
TechRadar Pro reports companies spend $9k–$17k per employee on SaaS, with up to half wasted on overlapping tools, unused seats, and auto-renewals. Fortune adds that “shadow AI” is booming as employees use unapproved chatbots at work, raising real security and compliance risk. What aspects of the CASH framework of Communication, Alignment, Systems, and Honesty can help us address this topic? This is a Systems problem. First, fix the process, tools, and definitions that allow for sprawl. My...